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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

HomeElements.co.uk

“Home Elements.co.uk” is owned and operated by Blue Ocean Trading Ltd (“We/Us/Our”).

Blue Ocean Trading Ltd is registered in England and Wales, Number 7829831, VAT Registration No. 130563738, registered office Blue Ocean Trading Ltd, The Bristol Office, 2nd Floor, 5 High Street, Bristol, BS9 3BY.

Availability

Unless otherwise stated, the products & services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market.

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent to Us.

Cookies

Like most interactive web sites Home Elements’ website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 7829831, VAT Registration No. 130563738, registered office Blue Ocean Trading Ltd, The Bristol Office, 2nd Floor, 5 High Street, Bristol, BS9 3BY.

Cancellation for Consumers (Not Trade Customer)

Once the order has been processed you have the right to cancel the order up to the point of dispatch. We recommend advising us within 12 hours of order placement to ensure cancellation. Please contact us with details of your order. We’ll get back to you within 48 hours to confirm the cancellation. Any payments made by you will be refunded within 5 business working days.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to Blue Ocean Trading Ltd.’s services and products and the full content of this website.

Home Elements and Mi Patchworks are registered trademarks and the only legal owner is Blue Ocean Trading Ltd in the United Kingdom and other countries.

Delivery

Once we have received and cleared your payment, your order will be dispatched within 3 business working days, according to stock availability.

Delivery of all items will be made by courier parcel service. You agree to receive goods or re-arrange delivery/ collection direct with the courier company. If collecting from Home Elements’ authorized local retailer, you agree to do so within 7 days of payment, unless by previous agreement.

Disclaimer

The information contained in this website is for general information purposes only. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.

We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error free or uninterrupted.

We will not be responsible for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Force Majeure

Where, in spite of its reasonable efforts, we are unable to perform an obligation due to Force Majeure (means any clause affecting the performance by Us of it obligation arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including but not limited to governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party), it shall not be deemed to be in breach of its contract with the Customer.

Health and Safety

All of our products are designed for household use only.

We have taken necessary considerations and actions to make sure they do not present a hazard to health and safety provided they are: Properly used for the purpose of which they are designed, and the customer take reasonable and normal precautions in their use.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.

Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Notification of Changes

We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

Our Liability

We shall under no circumstance by liable for any consequential or indirect damage or loss, however caused, including but not restricted to loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. Our liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid.

Orders

All contracts of sale made by Us and the party (“the Customer”) shall be deemed to incorporate these terms and conditions.

We will not accept cancellation of orders palced by trade customer as many orders are despatched on the same day the order is placed.

We accept cancellation of orders by consumers provided they are in accordance with the Consumer Protection (distance selling) Regulations 2000.

All orders are subject to acceptance and stock availability of the goods. We are entitled to refuse any order placed by you.

You are responsible to provide us correct payment details and delivery information.

Payment

We currently only accept payments made by PayPal for online payment.

You confirm that the PayPal account you use to make payment is yours or have been authorised to use by the account holder. Please note that we only dispatch your order when the payment is received and cleared.

Prices

All prices are inclusive of VAT at the time of entering information (current VAT is 20%)

We reserve the right to change prices at any time without prior notice.

Privacy

We are committed to protecting your privacy.

You agree to provide accurate and up to date information about yourself. We need this information to process any orders made. You should tell us immediately if you suspect your security has been breached.

By registering your details with us, you consent to being added to our database for marketing purposes and accept the terms and conditions of the website

Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Any information you provide to us will be kept strictly confidential and managed in accordance with the provisions of the UK Data Protection Act 1988.

We will not disclose your information to any third parties without your express consent, unless required to do so by law.

Returns

Returns will be exchanged or refunded upon request, unless they are bespoke designed items, which are not eligible for return. Returns must be notified by email to customerservices@homeelements.co.uk, quoting the order reference number on your receipt, within 7 days of receipt and returned to us within 14 days, in the original packaging.

We recommend goods are returned by registered post as we cannot refund items broken or lost during return transit. The delivery charge and return postage will only be refunded if the item is faulty. If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a replacement or refund.

Stock of Goods

Our website holds a record of our stock levels however if a mistake is made at the time of order we will contact you within 24 business hours to notify you and advise how long re-order will take.

All measurements are approximate and for guidance only.

Warranties of Products

As most of our products are handmade, slight variations to the pictures shown may occur.

We are committed to providing our customers the highest quality of products. However, on rare occasions, products may be found faulty or defective, if your purchase falls into such cases, we will offer return or exchange facilities to you.

© Blue Ocean Trading Ltd 2013 All Rights Reserved

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Home Elements: Unit 3 Westbury Industrial Estate, Station Road, Westbury, Wiltshire, BA13 4HR; Home Elements is a registered Trade Mark and belongs to Blue Ocean Trading Ltd. Company registration number: 7829831. VAT no: 130563738
Copyright © Blue Ocean Trading 2012-2017