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Cancellations, Returns & Refunds

We want to say thank you for shopping with us at Home Elements and want you to be happy with your purchases. If for any reason you want to return your purchase or cancel an order, please let us know as soon as possible.

Cancellations

If you wish to cancel your order after it is has been processed and confirmed (you will have received an email containing an order reference), please send us an email as soon as possible quoting your reference number. In the event that your goods have already been dispatched, please refer to the Returns & Refunds policy below.

Returns & Refunds

If you wish to return an item, please notify us via email with your order reference number within 7 days of receipt. The item must be returned to us within 14 days, undamaged and in its original packaging.

The delivery charge will only be refunded if your purchased item arrived broken or faulty. We advise that all packages are sent back to us using recorded delivery as unfortunately we cannot take responsibility for any missing parcel that has been lost in transit.

Please note that as all of our products are handcrafted, colour variations, uneven textures and light marks are to be expected and will not be considered as faulty or defective.

Commissioned, bespoke artworks are not eligible for refunds.

As soon as we receive your returned goods, we will process your request for a replacement or issue you with a refund. We will notify you via email as soon as your request has been processed.


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Home Elements: Unit 3 Westbury Industrial Estate, Station Road, Westbury, Wiltshire, BA13 4HR; Home Elements is a registered Trade Mark and belongs to Blue Ocean Trading Ltd. Company registration number: 7829831. VAT no: 130563738
Copyright © Blue Ocean Trading 2012-2017